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Updated: June 6, 2026
These Terms of Service ("Terms") govern your access to and use of the Book With Haven LLC platform, websites, booking tools, guest portals, guidebooks, payment workflows, marketing tools, integrations, and related services (collectively, the "Platform" or "Services").
These Terms apply to:
By creating an account, listing a property, enabling bookings, connecting a payment account, making a booking, paying for a stay, accessing a guest portal, or otherwise using the Services, you agree to these Terms.
Please read these Terms carefully. They include important provisions about Haven's role, Host responsibility for properties and bookings, taxes, payment disputes, chargebacks, refunds, limitation of liability, indemnification, binding arbitration, and a class-action waiver.
If you do not agree to these Terms, do not use the Services.
Book With Haven LLC ("Haven," "we," "us," or "our") provides software that helps Hosts create direct booking websites, publish property information, manage guest-facing content, accept direct bookings, connect payment providers, offer guest portals and guidebooks, use optional protection workflows, and market their rental properties.
Haven is a software, website, marketing, and booking technology provider. Haven is not a hotel, lodging provider, property manager, real estate broker, travel agency, insurer, underwriter, claims administrator, tax advisor, legal advisor, or financial advisor. Haven does not own, operate, inspect, control, lease, rent, manage, or provide any property listed through the Platform.
Each Stay is provided by the Host, not by Haven.
"Booking" means a reservation, inquiry, payment, or transaction for a Stay made through a Haven-powered site or workflow.
"Guest" means a person who views, inquires about, books, pays for, accesses, or stays at a property listed through a Haven-powered site.
"Host" means a homeowner, property manager, operator, business, or authorized user that creates, manages, markets, or sells stays through the Platform.
"Host Content" means property descriptions, photos, videos, logos, branding, guidebook content, house rules, check-in instructions, local recommendations, prices, fees, taxes, cancellation policies, custom content, messages, and other content submitted, generated, imported, edited, approved, or published by or for a Host.
"Platform" or "Services" means the Haven websites, host dashboard, booking tools, guest portals, guidebooks, marketing tools, payment workflows, integrations, AI-assisted features, support channels, and related products and services.
"Stay" means the short-term lodging, accommodation, or rental experience provided by a Host to a Guest.
"Stripe" means Stripe, Inc. or its affiliates, as applicable.
"Truvi" means the third-party screening or protection provider used in connection with certain Haven protection workflows.
Haven provides technology that enables Hosts to market properties and accept direct bookings. Haven is not a party to the rental agreement or stay agreement between a Host and a Guest unless Haven expressly signs a separate written agreement stating otherwise.
As between the Host and Guest, the Host is solely responsible for:
Haven may provide tools, templates, automations, AI-assisted suggestions, payment workflows, calendar sync, pricing displays, protection workflows, support, and operational assistance, but the Host remains responsible for reviewing, approving, and complying with all information, settings, legal obligations, and Guest-facing terms.
You must be at least 18 years old and have legal authority to use the Services. If you use the Services on behalf of a company, property owner, property manager, or other organization, you represent that you have authority to bind that organization to these Terms.
You are responsible for:
You are responsible for all activity under your account, including activity by team members, contractors, employees, agents, and other users you authorize.
Hosts are solely responsible for their properties, listings, bookings, and legal obligations.
Hosts must:
Hosts may not use the Platform to list, market, or sell any property or service that is unlawful, unsafe, fraudulent, misleading, infringing, or prohibited by Haven.
Guests contract directly with Hosts for Stays.
Guests are responsible for:
Guests assume the ordinary risks associated with travel and staying in a property they book from a Host. Haven does not inspect, control, endorse, or guarantee any property, Host, listing, amenity, neighborhood, local condition, or travel experience.
Hosts are responsible for all Host Content and listing information.
Haven may help generate, format, import, publish, optimize, translate, or display Host Content, but Haven does not guarantee that Host Content is accurate, complete, lawful, current, or suitable. Hosts must review and approve all Host Content before relying on it or making it available to Guests.
A Host represents and warrants that:
Haven may remove or disable Host Content that Haven believes may violate these Terms, applicable law, third-party rights, platform rules, provider requirements, or Haven's operational standards.
By submitting, importing, approving, or publishing Host Content through the Platform, the Host grants Haven a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, display, perform, distribute, format, modify, crop, resize, adapt, translate, create derivative works from, and otherwise use Host Content as needed to provide, operate, market, promote, support, secure, and improve the Services and the Host's Haven-powered sites.
This license continues for as long as needed to operate the Services, maintain records, support existing bookings, comply with law, resolve disputes, enforce agreements, and preserve backups.
The Host remains responsible for Host Content even if Haven assists with formatting, editing, importing, or generating it.
Haven may offer AI-assisted features, including tools for property descriptions, guidebooks, local recommendations, SEO content, tax suggestions, pricing suggestions, support responses, guest communications, and other workflows.
AI-assisted outputs are informational only and may be inaccurate, incomplete, outdated, or unsuitable. Hosts are solely responsible for reviewing, editing, approving, and legally validating AI-assisted outputs before using or publishing them.
Haven does not provide legal, tax, accounting, financial, insurance, safety, or compliance advice. Hosts should consult qualified professionals where appropriate.
Haven does not guarantee that AI-assisted content will improve bookings, search rankings, AI-search visibility, revenue, compliance, guest satisfaction, or any other result.
For each Booking, the applicable price, fees, taxes, security deposit terms, cancellation policy, protection charges, house rules, and Guest-facing booking terms are captured or displayed at the time of booking or payment. That booking-specific information is the authoritative record for the Booking, subject to these Terms and applicable law.
Hosts are responsible for honoring the terms displayed to the Guest at the time of booking.
Haven may store booking acceptance records, including timestamps, IP address, user agent, document versions, checkbox text, payment metadata, pricing details, cancellation terms, and other audit information.
Haven may charge Hosts subscription fees, add-on fees, usage-based fees, custom-domain fees, protection-related fees, and other fees disclosed through the Platform, checkout, pricing page, invoice, order flow, or written agreement.
Current plans, prices, included features, and add-ons are displayed on the Haven pricing page or in the Platform. Haven may update plans, prices, included features, add-ons, or billing terms from time to time, subject to applicable law and any required notice.
Unless otherwise stated:
By subscribing, enabling a paid feature, or adding a paid add-on, you authorize Haven and its payment providers to charge the payment method associated with your billing account for recurring and usage-based charges.
You may cancel a subscription through your Haven billing settings or another method provided by Haven. Cancellation does not relieve you of amounts already incurred.
Haven uses Stripe and Stripe Connect to support payment processing, Host onboarding, connected accounts, subscriptions, Guest payments, refunds, payouts, disputes, chargebacks, fraud prevention, and related payment workflows.
Hosts may be required to create and maintain a Stripe connected account in good standing. Hosts must comply with all applicable Stripe terms, including the Stripe Connected Account Agreement and any Stripe requirements.
Depending on the payment configuration, payments may be processed as direct charges, destination charges, separate charges and transfers, or another supported Stripe Connect flow. The Stripe configuration may affect how charges, transfers, refunds, disputes, fees, reporting, account balances, and merchant information appear in Stripe.
Regardless of the Stripe configuration, as between Haven and the Host:
Haven does not store full payment card numbers. Payment processing is handled by Stripe or other payment providers under their own terms and privacy policies.
Host payouts are processed through Stripe and are subject to Stripe's rules, risk reviews, payout schedules, reserves, holds, account status, and legal requirements.
Estimated payout timing shown in the Platform is not guaranteed. Payouts may be delayed, reduced, reversed, offset, or withheld due to:
Haven may offset, withhold, reverse, or recover amounts as permitted by these Terms, Stripe rules, and applicable law.
Hosts are solely responsible for determining, configuring, collecting, reporting, and remitting all applicable taxes related to their properties, listings, Bookings, income, fees, and Stays, including lodging, occupancy, sales, use, tourism, excise, value-added, business, income, and other taxes, except where applicable law requires Haven to collect or remit a tax.
Haven may provide tools, reports, settings, AI-assisted suggestions, or default tax configurations, but these are informational only. Hosts are responsible for confirming the correct rates, rules, exemptions, jurisdictions, filings, and remittance obligations.
Guests are responsible for paying the taxes and fees displayed at checkout.
Haven does not provide tax, legal, accounting, or financial advice. To the fullest extent permitted by law, Haven is not liable for incorrect, incomplete, outdated, under-collected, over-collected, uncollected, unreported, or unpaid taxes, or for penalties, interest, audits, assessments, fines, filings, or other tax-related obligations arising from a Host's properties, listings, Bookings, or Stays.
Guest cancellations and refunds are governed by the cancellation policy displayed to the Guest at the time of booking, the booking-specific pricing snapshot, these Terms, and applicable law.
Hosts are responsible for honoring the cancellation policy displayed at booking.
Refund amounts may depend on:
Payment processing fees may be non-refundable where they are not returned by the payment processor or where the Platform discloses that they are non-refundable.
Guest-paid protection charges are refundable only if disclosed as refundable and only under the conditions displayed at checkout or in the applicable protection terms.
If a Host cancels a confirmed Booking, fails to provide the property, materially misrepresents the property, or cannot honor a Booking, the Host is responsible for refunds, Guest claims, payment disputes, chargebacks, relocation issues, and other resulting losses or costs. Haven may assist with processing refunds or communications but is not responsible for providing replacement lodging or paying Host obligations.
Haven may process, require, or facilitate a refund if Haven believes it is required by law, payment-provider rules, card-network rules, risk controls, fraud prevention, platform integrity, a Host's displayed policy, or these Terms.
A Host may require a refundable security deposit, card authorization, or hold for a Stay. Security deposit terms are displayed at or before booking where applicable.
Security deposits or holds may be processed separately from the Booking total. The timing, amount, release, capture, and availability of a security deposit or hold may depend on Host settings, Stripe rules, card-network rules, issuing-bank rules, length of stay, check-in date, checkout date, and applicable law.
A Guest authorizes the Host, Haven, and payment providers to place, maintain, release, or capture a security deposit or hold as permitted by the booking terms, Host rules, these Terms, and applicable law.
If a Host seeks to charge a Guest for damage, missing items, excessive cleaning, unauthorized pets, unauthorized guests, rule violations, fines, unpaid fees, or other amounts owed, the Host is responsible for the claim and supporting evidence. Haven may assist with workflows but is not responsible for deciding or guaranteeing security deposit outcomes.
Disputes about security deposit charges are between the Host and Guest. Haven may, but is not required to, assist.
Guests are responsible for damage, missing items, excessive cleaning, unauthorized pets, unauthorized guests, smoking, rule violations, fines, chargebacks, or other amounts caused by the Guest, their invitees, or their stay, to the extent permitted by the booking terms, Host rules, and applicable law.
Hosts are responsible for documenting and pursuing damage claims. Haven does not inspect properties, verify damage, appraise losses, or guarantee recovery.
Haven may provide tools for Hosts to submit evidence, communicate with Guests, process charges, or work with protection providers. Use of those tools does not make Haven responsible for the damage, claim, Guest conduct, Host conduct, or outcome.
Haven may offer optional screening, damage protection, or related workflows powered by third-party providers such as Truvi.
If a Host enables Haven Damage Protection or a similar feature:
If a Guest books a Stay where screening or protection applies, the Guest agrees to provide accurate information and cooperate with reasonable screening, verification, claim, or protection-related requests. Failure to provide required information may result in cancellation, denial of protection, claim denial, or other consequences permitted by the Host's terms, provider terms, and applicable law.
If there is a conflict between these Terms and provider terms regarding provider coverage, eligibility, exclusions, claims, or provider decisions, the provider terms control for those provider matters.
The Host is solely responsible for all Guest disputes, chargebacks, reversals, retrieval requests, refund claims, payment-provider fees, card-network fees, penalties, negative balances, and related losses arising from or relating to the Host's property, listing, Booking, Stay, cancellation policy, refund policy, security deposit, Guest experience, taxes, fees, or conduct.
Even if Stripe, a card network, bank, payment provider, or other third party initially debits Haven, places a hold on Haven, reverses a transfer, or charges Haven a fee, the Host remains responsible to Haven for all amounts related to the Host's Booking or Stay.
The Host authorizes Haven, to the fullest extent permitted by law and payment-provider rules, to recover amounts owed by:
The Host must cooperate with Haven, Stripe, payment providers, and card networks in responding to disputes and chargebacks. The Host must provide requested evidence by the deadline provided. If the Host does not provide timely or sufficient evidence, Haven may respond, concede, settle, or decline to contest the dispute in its discretion.
Haven may suspend bookings, delay payouts, require reserves, disable payment processing, or terminate access if Haven believes a Host presents elevated dispute, chargeback, fraud, refund, compliance, or financial risk.
Haven may allow Hosts to connect an existing domain or purchase, register, configure, or manage a custom domain through the Platform.
Domains are subject to third-party registrar, DNS, registry, and internet-governance rules. Haven does not guarantee domain availability, renewal, transfer, ranking, uptime, deliverability, or continued use.
If a Host purchases or registers a domain through Haven:
Unless the order flow or written agreement says otherwise, the Host is the intended beneficial owner of a domain purchased for that Host through Haven, subject to payment of all amounts owed and applicable registrar requirements. Upon request, and after payment of outstanding amounts, Haven will use reasonable efforts to assist with domain transfer where technically and contractually possible.
Haven may allow Hosts to connect third-party platforms, including property-management systems, channel managers, calendar providers, payment providers, email providers, messaging tools, analytics tools, advertising tools, booking platforms, and other services.
By connecting an integration, the Host authorizes Haven to access, receive, process, store, display, sync, modify, transmit, and use information from that integration as needed to provide the Services.
Hosts are responsible for:
Third-party integrations may fail, change, suspend access, impose limits, or provide inaccurate data. Haven is not liable for third-party integration errors, downtime, data loss, API changes, sync delays, account disconnections, incorrect imported information, or actions taken by third-party platforms.
Haven may provide tools for Hosts and Guests to communicate by email, messaging, forms, automations, guest portals, or other channels.
Users agree not to send unlawful, harassing, deceptive, abusive, discriminatory, infringing, spam, or unsolicited communications.
Hosts are responsible for ensuring their communications with Guests comply with applicable law, platform rules, marketing rules, privacy laws, booking-platform rules, and Host obligations.
Haven may monitor, process, store, or review communications as described in the Privacy Policy and as needed to provide the Services, support users, enforce these Terms, prevent fraud, improve the Platform, or comply with law.
Haven may provide marketing, advertising, SEO, retargeting, analytics, printable materials, QR codes, website optimization, AI-search optimization, or related tools.
Haven does not guarantee:
Hosts are responsible for reviewing and approving marketing content, complying with advertising and privacy laws, honoring opt-outs, and ensuring they have appropriate rights and consents for any marketing activity they conduct.
Use of the Services is governed by the Book With Haven LLC Privacy Policy, which is incorporated into these Terms.
Hosts that receive Guest personal information through the Platform are independently responsible for handling that information in compliance with applicable privacy and data-protection laws.
Hosts may use Guest information only for lawful booking, stay, support, safety, tax, property-management, and related purposes. Hosts may not sell Guest information, use Guest information for unrelated marketing without proper consent, or misuse Guest information.
Where applicable law requires a data processing agreement between Haven and a Host, Haven's Data Processing Addendum applies.
Haven and its licensors own all rights, title, and interest in the Platform, including software, code, designs, templates, workflows, interfaces, graphics, logos, documentation, content, processes, algorithms, data models, AI-assisted systems, and other materials created or provided by Haven.
Subject to these Terms, Haven grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform for its intended business purpose.
You may not:
Feedback, suggestions, ideas, or recommendations you provide to Haven may be used by Haven without restriction or compensation.
You agree not to:
Haven may investigate suspected violations and may suspend, restrict, or terminate access where appropriate.
Haven may suspend, restrict, or terminate your access to the Services if Haven believes:
You may stop using the Services at any time. Hosts may cancel subscriptions through the Platform or by contacting Haven, subject to these Terms.
Termination or suspension does not relieve you of obligations that accrued before termination, including payment, refund, tax, chargeback, dispute, indemnification, confidentiality, or legal obligations.
Confirmed Bookings existing at the time of suspension or termination remain subject to the applicable booking terms, cancellation policy, these Terms, and applicable law, unless cancelled or refunded as permitted by those terms.
Haven may modify, suspend, discontinue, limit, or replace any part of the Services at any time. Haven does not guarantee that the Services will be uninterrupted, secure, error-free, or available at all times.
The Services may be affected by maintenance, outages, provider failures, API changes, internet issues, payment-provider downtime, security incidents, force majeure events, or other circumstances.
Haven is not liable for losses caused by downtime, delays, data sync errors, provider outages, or unavailability of the Services, except to the limited extent expressly required by law.
The Services are provided "AS IS" and "AS AVAILABLE."
To the fullest extent permitted by law, Haven disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, reliability, and uninterrupted operation.
Haven does not warrant or guarantee:
Haven is not responsible for the acts, omissions, representations, warranties, breaches, negligence, misconduct, or legal compliance of Hosts, Guests, Stripe, Truvi, providers, integrations, or other third parties.
To the fullest extent permitted by law, Haven and its officers, members, managers, employees, contractors, agents, affiliates, successors, and assigns will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost bookings, lost data, loss of goodwill, business interruption, replacement lodging, property damage, personal injury, emotional distress, travel costs, or reputational harm, even if Haven has been advised of the possibility of such damages.
To the fullest extent permitted by law, Haven will not be liable for:
To the fullest extent permitted by law, Haven's total aggregate liability arising out of or relating to these Terms, the Services, a Booking, or a Stay will not exceed the greater of:
(a) the total amount of fees you paid directly to Haven, excluding pass-through booking amounts, taxes, Stripe fees, Host payouts, security deposits, refunds, and third-party charges, during the six (6) months immediately preceding the event giving rise to the claim; or
(b) one hundred U.S. dollars ($100).
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you. In those jurisdictions, Haven's liability is limited to the greatest extent permitted by law.
You agree to defend, indemnify, and hold harmless Haven and its officers, members, managers, employees, contractors, agents, affiliates, successors, and assigns from and against any claims, liabilities, damages, losses, penalties, fines, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:
Haven may control the defense of any claim subject to indemnification, and you agree to cooperate with Haven's defense.
Please read this section carefully. It affects your legal rights.
Except for claims that qualify for small-claims court and claims for injunctive or equitable relief relating to intellectual property, unauthorized access, or misuse of the Services, you and Haven agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, a Booking, a Stay, or the relationship between you and Haven will be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its applicable rules, including the Consumer Arbitration Rules where applicable.
You and Haven waive the right to a jury trial and the right to participate in a class action, collective action, representative action, private attorney general action, or consolidated proceeding.
The arbitration will be conducted on an individual basis only. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that individual party's claim.
For consumer Guests, the arbitration may be conducted by telephone, video, written submissions, or in person in the county, parish, or district where the Guest resides, as permitted by AAA rules and applicable law.
The allocation of arbitration fees will be governed by AAA rules and applicable law. Where required by law or AAA rules, Haven will pay arbitration fees that exceed the amount a consumer would pay to file the claim in court.
Before starting arbitration, the party bringing the claim must send written notice describing the claim and requested relief. Notice to Haven must be sent to hello@bookwithhaven.com and to:
Book With Haven LLC 34 Thurston Point Rd Gloucester, MA
The parties will attempt in good faith to resolve the dispute informally for at least thirty (30) days after notice is received.
If twenty-five (25) or more similar arbitration demands are filed by or with the assistance of the same or coordinated counsel, the parties agree that AAA's mass arbitration or multiple-case procedures will apply, and the parties will cooperate in a reasonable bellwether or staged process consistent with AAA rules and applicable law.
You may opt out of this arbitration agreement by sending written notice to hello@bookwithhaven.com within thirty (30) days after you first accept these Terms. Your opt-out notice must include your name, email address, and a clear statement that you opt out of the arbitration agreement in these Terms.
If any part of this arbitration agreement is found unenforceable, the unenforceable part will be severed to the extent permitted by law, and the remaining parts will remain in effect. If the class-action waiver is found unenforceable as to a particular claim or request for relief, then that claim or request for relief must proceed in court and not arbitration, while all other claims remain subject to arbitration to the fullest extent permitted by law.
To the fullest extent permitted by law, any claim or cause of action arising out of or relating to these Terms, the Services, a Booking, or a Stay must be filed within one (1) year after the claim or cause of action arose. Otherwise, the claim is permanently barred.
This section does not apply where prohibited by law.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.
Subject to the arbitration agreement above, any lawsuit or court proceeding arising out of or relating to these Terms or the Services must be brought exclusively in the state or federal courts located in Delaware, unless applicable law requires a different venue.
You and Haven consent to personal jurisdiction and venue in those courts.
Haven may update these Terms from time to time. When we make changes, we will update the effective date and post the revised Terms.
If changes are material, Haven may provide additional notice through the Platform, by email, or by other reasonable means.
Your continued use of the Services after updated Terms become effective means you accept the updated Terms.
For an existing Booking, the booking-specific terms, pricing snapshot, cancellation policy, and acceptance records applicable at the time of booking will generally control that Booking unless a change is required by law, payment-provider rules, security needs, fraud prevention, or mutual agreement.
You consent to transact electronically and to receive communications, agreements, disclosures, notices, receipts, invoices, and records electronically.
Electronic acceptance, checkboxes, button clicks, typed names, audit logs, and electronic records have the same legal effect as handwritten signatures and paper records to the fullest extent permitted by law.
You are responsible for keeping your email address and account information current.
Haven may provide notices by email, through the Platform, by posting on Haven websites, or by other reasonable means.
Legal notices to Haven must be sent to:
Book With Haven LLC 34 Thurston Point Rd Gloucester, MA Email: hello@bookwithhaven.com
Arbitration opt-out notices must follow Section 32.
You may not assign or transfer these Terms without Haven's prior written consent. Any attempted assignment in violation of this section is void.
Haven may assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, financing, reorganization, sale of assets, change of control, or by operation of law.
These Terms bind and benefit the parties and their permitted successors and assigns.
Haven will not be liable for delay or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, hurricanes, storms, floods, fires, power outages, internet failures, telecommunications failures, provider failures, Stripe or Truvi outages, labor disputes, supply-chain issues, government action, war, terrorism, civil unrest, epidemics, pandemics, legal restrictions, or other events beyond Haven's reasonable control.
This section does not excuse payment obligations that accrued before the force majeure event.
If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable. If it cannot be modified, it will be severed, and the remaining provisions will remain in full force and effect.
No failure or delay by Haven in exercising any right or remedy operates as a waiver. A waiver is effective only if in writing and signed by Haven.
These Terms, together with the Privacy Policy, pricing page, Haven Damage Protection Billing & Platform Terms, Data Processing Addendum where applicable, booking-specific terms, Host rental agreement where applicable, Stripe terms, provider terms, and any other terms expressly incorporated by reference, form the entire agreement between you and Haven regarding the Services.
If there is a conflict between these Terms and another incorporated document, the following order applies unless a document expressly states otherwise:
Any provision that by its nature should survive termination will survive, including provisions relating to payments, fees, refunds, taxes, disputes, chargebacks, reversals, security deposits, Host responsibilities, Guest responsibilities, intellectual property, privacy, disclaimers, limitation of liability, indemnification, arbitration, governing law, notices, and recordkeeping.
For questions about these Terms, contact:
Book With Haven LLC 34 Thurston Point Rd Gloucester, MA Email: hello@bookwithhaven.com
Version 2026-06-06
© 2026 Book With Haven, LLC.