Frequently Asked Questions

Your Book With Haven website includes:

• Professional, mobile-friendly custom website for your property
• Secure & seamless booking system
• Availability calendar & availability management
• Integrated payment processing
• Calendar integration with all major platforms

Book With Haven offers powerful calendar synchronization tools to prevent double bookings when you list your property on multiple platforms. You can sync calendars in both directions:

Import availability from other platforms to Book With Haven:

1. Go to your Property Edit page in Book With Haven
2. Find the "Import Calendar" section
3. Paste in the iCal URL from your other platform(s)

How to get your Airbnb calendar link:

1. Log in to your Airbnb host account
2. Go to "Calendar" for your listing
3. Click "Availability Settings"
4. Scroll to "Sync calendars"
5. Click "Export Calendar" and copy the link

Export your Book With Haven calendar to other platforms:

1. Go to your Property Edit page in Book With Haven
2. Navigate to the "Availability" tab
3. Find the "Export Calendar" section
4. Copy your unique calendar URL
5. Paste this URL into your other platform's calendar import section

Sync with Google Calendar:

1. In Google Calendar, click the "+" next to "Other calendars"
2. Select "From URL"
3. Paste your Book With Haven export URL
4. Click "Add Calendar"

You can also manage availability directly in Book With Haven by:

• Selecting date ranges to block off for personal use
• Setting seasonal availability patterns
• Adjusting minimum stay requirements for different periods

We recommend syncing calendars from all platforms where you list your property to ensure you never have to deal with double bookings.

Book With Haven does not mediate disputes between hosts and guests. We believe hosts should have complete control over their property and rental business. Unlike platforms that often side with guests to maintain their reputation, we empower hosts to set and enforce their own policies.

We recommend the following best practices:

• Use our provided rental agreement/waiver to clearly communicate your rules and expectations
• Consider requiring a security deposit to protect against property damage as part of your rental agreement waiver
• Use our recommended guest screening tools
• Use our recommended short-term rental insurance or provider of your choice
• Consider using a noise monitoring solutions like NoiseAware

This approach benefits hosts by giving them full authority over their property without fear of negative reviews or platform penalties affecting their business when enforcing their policies. When disputes arise, you're free to handle them according to your rental agreement terms rather than being bound by platform policies that may not align with your interests.

• Instant Book: Guests can book and pay immediately, with payments processed instantly via Stripe and deposited directly into your bank account.
• Approval-Based Bookings: Guests request specific dates, and you have the option to approve before payment is processed.

Book With Haven gives you complete control over the tax rates applied to your bookings, allowing you to comply with your Federal, State, and Local tax requirements.

Setting Your Tax Rate

• You can set a custom tax rate percentage for each property in your dashboard
• This tax amount will be clearly displayed to guests during the booking process
• Taxes are calculated based on the total booking amount (nightly rate × number of nights + any additional fees)
• You can update your tax rate at any time to reflect changes in local regulations

Tax Compliance Responsibilities

As a property owner, you are responsible for:

• Setting the correct tax rate according to Federal, State, and Local tax requirements
• Collecting and remitting taxes to the appropriate tax authorities
• Maintaining proper tax records for your rental income
• Staying informed about changes to short-term rental tax laws in your area

Common Short-Term Rental Taxes

Short-term rental properties may be subject to various taxes depending on your location, this list is not exhaustive and you should consult with a tax professional for your specific location:

• Income Tax: Federal and state taxes on rental profits
• Lodging or Occupancy Tax: Taxes imposed specifically on short-term accommodations by cities or counties
• Sales Tax: Taxes collected by some jurisdictions on short-term rentals
• Self-Employment Tax: Applicable if your rental activities qualify as an active business
• Tourism Improvement Taxes: Special taxes collected in certain areas to fund tourism promotion
• State-Specific Taxes: Additional taxes unique to each state or locality
• Tourism or Hotel Tax: Special taxes that fund local tourism initiatives
• State-Specific Taxes: Additional taxes that vary by state

No, Book With Haven does not file or remit taxes on your behalf. Unlike some platforms that may collect and remit certain taxes in some jurisdictions, Book With Haven provides you with the tools to collect the appropriate tax amount from your guests, but you remain responsible for:

• Determining the correct tax rates to charge
• Remitting collected taxes to the proper authorities
• Filing any required tax returns or forms
• Maintaining tax records for your rental business

This approach gives you complete control over your tax compliance while allowing you to build the cost of taxes into your guest's booking experience transparently.

Book With Haven gives you complete control over your property's pricing strategy with flexible options to optimize your revenue throughout the year.

Base Price

• Set a default nightly rate that applies throughout the year
• Easily update your base price at any time from your property dashboard
• All price changes take effect immediately for future bookings

Seasonal & One-off Adjustments

• Create custom date ranges with specific pricing rules
• Increase rates during peak seasons, holidays, or special events
• Offer discounted rates during off-peak periods to encourage bookings
• Set different minimum stay requirements for different seasons

To adjust your pricing:

1. Go to your Property Edit page
2. Navigate to the "Pricing" tab
3. Set your base nightly rate
4. Click "Add Seasonal Adjustment" to create custom pricing periods
5. Select the date range and enter the adjusted rate

We recommend regularly reviewing and adjusting your pricing strategy based on local events, seasonal demand, and market conditions to maximize your rental income.

Book With Haven provides a straightforward cancellation process for both guests and hosts, while maintaining clear communication between parties.

For Guests

• Guests can cancel their reservations directly from their reservations dashboard
• Upon cancellation, the full payment amount will be automatically refunded
• To modify dates, guests will need to cancel their current reservation and create a new booking for their desired dates

For Hosts

• Hosts can cancel guest reservations at any time from their property dashboard
• When a host cancels a reservation, the guest will automatically receive a full refund
• If a guest needs to modify their stay, hosts should ask them to cancel and rebook for the new dates

While we don't support direct modification of existing reservations, the cancel-and-rebook process ensures clear communication and accurate booking records for both parties.

• Clearly communicating house rules and policies
• Protecting against liability claims
• Setting clear expectations for property use
• Documenting guest acknowledgment of terms
• Creating a professional booking experience

Our waiver template has been specifically designed for vacation rental properties and reviewed by legal professionals to help protect your interests while maintaining a guest-friendly approach.

1. Download the PDF waiver template
2. Customize the highlighted sections with your property details
3. Send to guests before their stay
4. Request signed copies before check-in
5. Store signed waivers securely for your records

We're here to help! If your question isn't answered above, our support team is ready to assist you.

Contact us